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- Our core business is to improve your CSI scores via customer follow-up calls.
- We gather customer's data from our Dealer clients by accessing their mainframes and running reports we have designed.
- We make at least one call attempt per day for 30 days (sales) and 15 days (service) to reach your customer.
- We can call new sales customers, pre-owned, collision, mechanical (customer pay or warranty), or all your customers - it's your choice.
- Results of your customer calls are reported to you via an interactive website, which enables you access from the dealership or at home if needed.
- Our customer contact rate consistently exceeds 90%.
- Web based management reports are simple to get and easy to understand.
- Sales Reps and Service Advisors are scored by name/code.
- Our website technical support staff is second to none when it comes to responding to your immediate needs.
- Our callers are screened and highly trained in professional phone techniques.
- You can count on all calls being retail oriented.
- Your data is safe. Dealership Services, Inc. complies with the Federal Privacy Act.
- Data collected remains on the website as long as the dealer remains our client.
- We can tailor the questions asked to your individual needs.
- We keep the process simple and results driven.
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